Supervised Contact & Changeover Services

Supporting Families Through Challenging Transitions

Our Supervised Contact
& Changeover Services

Capability recognises family dynamics can be intricate and emotionally challenging.

Our Supervised Contact and Changeover services are designed to provide a professional, safe, and supportive environment that prioritises the well-being of children and young people while supporting families navigating complex personal circumstances.

Understanding Supervised Contact

Supervised contact is a critical service that ensures children and young people can maintain relationships with parents or family members under professional guidance. This approach is particularly valuable in situations involving:

Changeover Support Services

Our changeover support provides a neutral, structured mechanism for parent exchanges, designed to:

Minimise potential conflict between parents or caregivers
Provide a safe and controlled environment for child transfers
Reduce emotional stress for children and young people during transitions
Ensure compliance with existing court orders or family agreements

The Capability Difference

Flexible Scheduling

Secure Locations

Confidential Processes

Detailed Reporting

Our Approach

At Capability Support, we recognise that family dynamics can be intricate and emotionally challenging.

1. Mutual Engagement

All involved parties must willingly participate and complete comprehensive intake documentation, demonstrating a shared commitment to positive family interaction.

2. Collaborative Intent

Participants must show a genuine commitment to adhering to program guidelines and the mutually agreed Service Agreement, prioritising respectful and constructive communication.

3. Child-Centered Approach

The program focuses on children and young people aged 0-18, with participation contingent upon the participant’s emotional well-being and willingness to engage in supported contact.

4. Complex Contact Scenarios

The service is particularly appropriate when:

Existing contact arrangements pose safety concerns
Traditional family interaction methods have proven ineffective
There are underlying complexities in family dynamics

5. Family Safety Considerations

Instances involving allegations of domestic or family violence
Situations requiring neutral, professionally monitored interactions
Circumstances where direct family contact requires structured, therapeutic support

Legal Compliance

While the following may impact service delivery, they do not automatically disqualify families from program participation:

Each case undergoes individual assessment to determine the most appropriate and safe support approach.

Our Commitment

Capability Support prioritises:

By maintaining these rigorous yet compassionate eligibility criteria, we ensure our Supervised Contact and Changeover Services provide a constructive pathway for families navigating challenging transitions.

Tailored Services for Unique Family Needs

We understand that every family situation is unique. Our services are highly customisable to address:

Pricing - Private Supervised Contact & Changeover

Hourly Rate
(ex GST)

$118.14

Hourly Rate
(incl GST)

$129.95

Min 3hr Total
(ex GST)

$354.42

Min 3hr Total
(incl GST)

$389.86

Hourly Rate
(ex GST)

$124.05

Hourly Rate
(incl GST)

$136.46

Min 3hr Total
(ex GST)

$372.15

Min 3hr Total
(incl GST)

$409.37

Hourly Rate
(ex GST)

$158.90

Hourly Rate
(incl GST)

$174.79

Min 3hr Total
(ex GST)

$476.70

Min 3hr Total
(incl GST)

$524.37

Hourly Rate
(ex GST)

$199.66

Hourly Rate
(incl GST)

$219.63

Min 3hr Total
(ex GST)

$598.98

Min 3hr Total
(incl GST)

$658.88

Hourly Rate
(ex GST)

$240.42

Hourly Rate
(incl GST)

$264.46

Min 3hr Total
(ex GST)

$721.26

Min 3hr Total
(incl GST)

$793.39

Intake Fee

Due to the complex nature of supports provided to families undertaking the Supervised Contact & Changeover Service (private), each party will be required to pay a $200 intake fee and undertake a comprehensive intake process with Capability Support.

Obligations of each party will be outlined clearly before payment of the intake fee. Capability may not engage with parties until the intake fee has been agreed upon and/or paid.

Responding to Subpoena

At times, Capability will be required to respond to a subpoena. To cover our costs, this will be charged at the minimum shift time of 3 hours (Monday to Friday 6am-6pm rates) per Subpoena.

If responding to the subpoena takes greater than three (3) hours, Capability reserve the right to charge the additional labour to the requesting party.

Note: Appointments are not available between 10pm and 6am on any day

Terms and Conditions

Minimum charge is 3 hours per day, regardless of actual time booked for appointment
Intake fee must be paid prior to engagement of Capability
If multiple line items apply, the highest rate will be charged
Payment must be received in full at least 3 business days prior to a contact appointment
Non-payment will result in the contact appointment being automatically cancelled
No refunds or credit will be extended for the cancellation or amendment of a contact appointment within two (2) business days of its scheduled commencement time
Capability is not responsible for the timely payment of invoices.
Contact reports will be charged at one hour of service

Please fill out our referral form and service agreement with both caregivers consent to proceed further.

Booking and Consultation

Our commitment is to provide professional, compassionate support that prioritises the safety and emotional well-being of children, young people and their families.